Customer Services
What sort of work is involved?
Suitable for those who work in a customer focussed environment either face to face or on the telephone. Dealing with a diverse range of customer service tasks.
What training is involved?
Training is delivered through on the job training which is delivered through fortnightly work based assessment, using a variety of assessment methods which could include observation, professional discussion and witness testimonies.
|
Occupational Area |
Programme |
Duration |
Entry Requirements |
Progression Opportunities |
|
Customer Service
|
Apprenticeship |
15 months
Employer Demand |
Aged 16-24, employed in customer focused role. GCSE grade A-C in Maths & English preferred |
Advanced Apprenticeship - Customer Service |
|
Customer Service
|
Advanced Apprenticeship |
18 months
Employer Demand |
Aged 16-24, employed in customer focused role. GCSE grade A-C in Maths & English preferred |
Customer Service Level 4 or Team Leader |
|
Customer Service |
Train To Gain Level 2 |
8 months |
Age 19+ employed in customer focussed role no previous qualifications |
Level 3 |
|
Customer Service |
Commercial Level 2 |
8 months |
No age limit must be employed in a Level 2 job role |
Level 3 |
|
Customer Service |
Commercial Level 3 |
12 months |
No age limit must be employed in a Level 3 job role |
Level 4 or Team Leader |
|
Customer Service |
Commercial Level 4 |
12 months |
No age limit must be employed in a Level 3 job role |
Management |